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Should Your TOC be Renationalised?
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ANGLIA RAILWAYS
angliarailways.co.uk

"Performance is now so universally mediocre even [SSRA franchising director Mike] Grant seems unable to find cause for optimism. He released without comment the latest figures, which show nearly all the 25 franchises were even less punctual between May and August 2000 [i.e. before the floods and Hadfield derailment] than in the same period last year. 

"Improvements were confined to three of the smallest franchises including Cardiff Railway, now up to the unimpressive level of the others after being worse than them [EYES passim]."The usual suspects - Virgin, Connex, South West Trains, GNER and Great Western - all managed to make bad punctuality records worse. The prospect of investment is not a panacea either. Punctuality deteriorated on some franchises which now have new train, Anglia worsening by 6 percent and ScotRail by 2 percent."
 

SIGNAL FAILURES PRIVATE EYE 1012 6 Oct 2000

*********************

"ANGLIA RAILWAYS' intercity services registered a miserable 65 percent punctuality [according to SRA statistics presented on 29 June 2001.] 'With services now largely back to normal, it is good to see passengers are returning in increased numbers' said SRA chief executive MIKE GRANT...

"Although the period of disruption between the Hatfield Crash and Easter is regarded as the nadir for the railways, nine of the 25 franchises were even LESS punctual in May than in March. If such indifferent service is now officially classed as 'normal', passengers need not hold their breath for significant improvements."

SIGNAL FAILURES PRIVATE EYE # 1032 13 July 2001

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C2C
c2c-online.co.uk

Formerly LTS. 

Owned by the bus company National Express, which also owns Gatwick Express, Stansted Express, Silverlink, West Anglia Great Northern, Central Trains, Scotrail, Wales & West, Cardiff Railway, and Midland Mainline."Once upon a time a group of third-rate bus managers and a rail-privatisation adviser to the Tories (see EYE 907) cobbled together a company called Prism Rail to bid for rail franchises.

..."The fairy godmothers at the Office of passenger rail franchising (Opraf) duly handed over LTS Rail (a.k.a. the Fenchurch Street to Southend misery line) and West Anglia Great Northern, covering Cambridge, Peterborough and the lucrative Stansted Express. "But greedy Prism soon wanted more. In its desperation to outbid rivals, it asked to run Wales & West and Cardiff Railway, and said it could do so with ridiculously low subsidies. Again the wish was granted... (EYE 928) 

... the Opraf fairy godmothers, by now at the Strategic Rail Authority, granted Prism its third wish last month, bringing forward by three years the end of the loss-making franchises while leaving Prism with LTS Rail until 2011 and that lucrative Stansted Express until 2004. Prism's share price rocketed and within weeks National Express offered £166 million for the asset-less company - a price much inflated by the deal."So National Express gets its hands on Stansted Express (to add to Gatwick Express and its stake in Heathrow Express), plus that fat LTS Rail subsidy; the Opraf fairies save face - and Prism's bungling directors live happily ever after on the contents of their bulging wallets."
 

SIGNAL FAILURES PRIVATE EYE 1007 28 July 2000

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CARDIFF RAILWAYS

"Performance is now so universally mediocre even [SSRA franchising director Mike] Grant seems unable to find cause for optimism. He released without comment the latest figures, which show nearly all the 25 franchises were even less punctual between May and August 2000 [i.e. before the floods and Hadfield derailment] than in the same period last year. "Improvements were confined to three of the smallest franchises including Cardiff Railway, now up to the unimpressive level of the others after being worse than them [EYES passim].
 

SIGNAL FAILURES PRIVATE EYE 1012 6 Oct 2000

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CENTRAL TRAINS

Owned by the bus company National Express, which also owns C2C (formerly LTS), Silverlink, West Anglia Great Northern, Gatwick Express, Scotrail, Wales & West, Cardiff Railway, and Midland Mainline.
 

******************

(New Year fare) rises at other companies include a 4.9% increase on some off-peak fares on South West Trains, a 3.3% increase on Connex peak fares, and 3.3% increases on Central Trains' off-peak fares. 

AOL MAIN NEWS PAGE 
27 Dec 2000 (also BBC Online)

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CHILTERN RAILWAYS

"[The Shadow Strategic Rail Authority's] chief task is to put the railways right; but instead of tackling the industry's flawed structure it has opted to amplify many of the shortcomings through longer franchises.

"As it processes bids for 20-year franchises it may turn a blind eye to bluebottles in the ointment. After all, the first winning bidder is M40 Trains -- chosen to continue running Chiltern Railways just as Chiltern's "all day" punctuality was slumping by 4 percent.

"The latest figures show just 87.6 percent of trains arriving roughly on time on Chiltern's upgraded and largely exclusive rail system."

SIGNAL FAILURES PRIVATE EYE 1012 6 Oct 2000

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"M40 Trains, part-owned by construction firm Laing... is one of the few operators which has broken the laughably soft conditions of the original rail franchises - even though the Chiltern line was simple to run, as it was the last to be modernised by British Rail and has its own London terminus... 

"In 1997 M40 Trains savagely cut services from some stations and in 1998 it was canceling so many trains it was ordered by the office of passenger rail franchising (Opraf) - hardly the strictest taskmaster - to spend £2.5 million on "passenger benefits" as punishment." 

SIGNAL FAILURES PRIVATE EYE 1009 25 Aug 2000

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CHILTERN RAILWAYS So far only two franchise issues have been revolved since the SRA was set up as a shadow in March 1999. CHILTERN RAILWAYS, the least complicated franchise, which runs a good communter service between Birmingham and London, was given a further vote of confidence, and French-owned CONNEX has been stripped of its south central franchise in London's commuter belt.

KEITH HARPER TRANSPORT EDITOR THE GUARDIAN 1 February 2001

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CONNEX
connex.co.uk

"Government plans to relieve the misery for thousands of rail passengers who travel into London each day by transferring CONNEX's franchise are under threat...

The troubled French-controlled rail operator disclosed that it could pull out of a planned deal with a competitor to improve travelling conditions for commuters.

CONNEX wants millions of pounds compensation for giving up its franchise two years early, but GOVIA has not been prepared to meet CONNEX's demands...

CONNEX is anxious to maintain its position as ONE OF BRITAIN'S LARGEST TRAIN OPERATORS... The company also holds the southeast franchise stretching from Central London to the Kent coast. This runs out in 2011. The company's performance is often criticised for lack of punctuality, in common with the south central franchise.

In spite of its setbacks CONNEX is bidding for the important trans-Pennine franchise linking Sheffield with Manchester and Manchester airport..."

KEITH HARPER
THE GUARDIAN
18 APRIL 2001

*************

"Passenger groups in the north of England expressed concern at the news that the French-owned company, Connex, was on the list of four bidders for the new transpennine rail franchise, linking Liverpool, Manchester, Leeds and York. Connex is being forced to give up a franchise serving London commuters because of poor service."  


KEITH HARPER
THE GUARDIAN
3 Nov 2000

*************

"Sir Alastair Morton [chairman of the shadow Strategic Rail Authority] wielded his axe and it fell on the neck of one of Britain's worst-performing rail companies. [Connex] has become a legend in its own lifetime, infamous for running short trains, packing in passengers, and allowing the public to sit in some of the dirtiest rolling stock in Britain."  


KEITH HARPER 
THE GUARDIAN
25 Oct 2000
***************

CONNEX LOST THE SOUTH-CENTRAL RAILWAY FRANCHISE. IT WAS AWARDED TO THE ANGLO-FRENCH COMPANY GOVIA, WHICH ALSO CONTROLS THAMES TRAINS AND THAMESLINK. THAMES TRAINS WAS, PER THE GUARDIAN, THE COMPANY "AT THE HEART OF THE PADDINGTON RAIL CRASH."

"The SSRA can only blame itself for getting into this position. There were other bidders, but it boxed itself in by deciding that only Connex and GoVia should finally contest the franchise."

KEITH HARPER
THE GUARDIAN
25 Oct 2000
GOVIA HAS RENAMED CONNEX THE "NEW SOUTHERN RAILWAY."

************

(New Year fare) rises at other companies include a 4.9% increase on some off-peak fares on South West Trains, a 3.3% increase on Connex peak fares, and 3.3% increases on Central Trains' off-peak fares. 

AOL MAIN NEWS PAGE 
27 Dec 2000 (also BBC Online)

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EUROSTAR
eurostar.com

"In a betrayal of the northern MPs who agreed to the Channel Tunnel on the promise travellers from their constituencies could take direct trains to the continent, the project has now been sidelined. It will not now happen before the final stage of the Tunnel Rail Link (CTRL) with London in 2007 -- if at all.

The scandal of the Eurostar services that never were has cost the British taxpayer £430 million. A spokesman for the SRA, which is responsible for the EUROSTAR regional plan, says research shows there is no "economic case" for a EUROSTAR service to the north and Scotland...

The cost of the never-used EUROSTAR LOUNGES and other infrastructure preparation has cost the public £140 million. Added to that is the incalculable cost of a missed regeneration opportunity for some of the poorest parts of the country...

The fate of the engines and coaches supposed to run the routes has also prompted outrage.

139 coaches - which cost £180 million to build - haave gone to a Canadian rolling-stock company for a reported £60 million. Transport minister KEITH HILL admitted in the Commons last month that because they were sold so cheaply, there was nothing left from the Government's £109 million outlay to recoup...

When, in February last year, the Government announced the findings of London-based consultants AD LITTLE's report, the pro-regional EUROSTAR lobby was devastated... The pressure groups believe the AD LITTLE report was a "negative and blinkered" view of the prospects of regional services, based on narrow financial consideratons which ignored the wider economic and social benefits...

Campaigners believe the decision to abandon EUROSTAR altogether has already been made by default. But there's been no public announcement nor have MPs had an opportunity to debate the matter."

ROB CAVE
THE BIG ISSUE IN THE NORTH
26 MARCH 2001

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"The price quoted by Eurostar, one-way from Frankfurt to London was £144.50, including £99 Brussels - London. The price quoted by German Railways for the same journey on the same trains on the same day was £86.10, including £51.80 Brussels - London." 

ERNEST WISTRICH
GUARDIAN LETTERS
24 Sept 1999

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"The French cried "foul" on the British yesterday and attacked Railtrack's threat to pull out of the second stage of the Channel Tunnel rail link. The criticism came from Guillaume Pepy, director of passenger services for SNCF, the French state-owned railway, in a put-down of Britain's dilapidated railway system... Mr Pepy said: "I am shocked. It's nonsense. It's incredible." Mr Pepy, whose company has a big stake in Eurostar, said that the 72-mile journey from Folkestone to London on Eurostar was "sometimes a nightmare."... Jean Francois Bernard, director general of RFF, a publicly owned company but otherwise the equivalent of Railtrack, said: "Because the British system is private, it is bad, and it is bad for safety." SNCF receives £2.1 billion from the French government to run its services compared with the £1.3 billion which the 25 train operating companies get in Britain."


KEITH HARPER
THE GUARDIAN
18 JAN 2001

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Should EUROSTAR be nationalised?
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FIRST GREAT WESTERN


Owned by the First Group.

"Mile for mile, passengers pay more for 'walk-on' tickets in the UK than anywhere else in Europe... the USA [or] Japan... British rail fares not only eclipse those in other countries but mile-for-mile are twice as expensive as flying to New York... 

"A ticket with British Airways to New York, bought on the spur of the moment, would have cost £457 single or £825 return, including £41 airport taxes. At 3,464 miles the higher single fare works out at 13p a mile...

"A ticket from the capital to Exeter with Great Western at £44.50 single or £89 return, is the equivalent of 29p a mile."

BRITISH HIT BY WORLD'S HIGHEST TRAIN FARES

JOANNA WALTERS

THE OBSERVER 8 Aug 1999


**************

"First Great Western managed to squeeze £5 million profit from its crumbling service, and to forecast another £25 million profit the following year. The taxpayer was subsiding the company by £50 million a year... 

"The payout to the directors [following a £140 million takeover by the First bus group] was embarrassing. Brian Scott got £3.7 million; Richard George £3 million; Mike Carroll, John Sellers and Ian Cusworth £2.2 million; Maurice Warren £1.85 million; Ann Robinson £370,000; John McCallion and Barbara Salter £2.2 million each; Philippa Sondheimer and Barry Wood £1.5 million each. Thus the directors who had bought their shares for £340,000 sold them less than 18 months later, without a single noticeable improvement in the service, for £23 million.

"Richard George was recommended by British Transport Police for prosecution for his role in the Southall disaster, but the recommendation was not accepted by the DPP."  


SIGNAL FAILURES SPECIAL
PRIVATE EYE 987
15 Oct 1999
**************

"First Great Western has refused to install stronger hammers than the ones that snapped when passengers tried to smash windows to get out of the burning train. 

"[Tony] Knox [a survivor of the Paddington rail crash in which 31 passengers died] will be carrying a steel claw hammer in his bag when he travels on Thursday.

"'I feel completely betrayed by the Government,' he said. He feels Labour has broken its promises by pressing ahead with a 'cheap and cheerful' safety device to stop trains going through red signals, which falls short of a fully automatic system."
 

JOANNA WALTERS
THE OBSERVER
1 Oct 2000

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FIRST NORTH WESTERN
firstnorthwestern.co.uk

Owned by the First Group.

"Train passengers stranded at Rochdale station during last week's floods were expecting taxis or buses to take them to their final destination. Instead, the 6.48pm from Manchester's Victoria Station was met by two British Transport police officers - there to prevent a possible 'riot' by angry commuters, according to train bosses... 

"A spokesman for First North Western said their station staff felt 'under the cosh' and that passengers were 'on the verge of rioting' after services were canceled by fellow train operator Northern Spirit... 

"'It was more important to get two policemen to stand on Rochdale Station than it was to give us correct information or a coach,' said university lecturer Dr Elisabeth Wilson.

"Around 30 passengers had to pay for their own taxis home."  


THE BIG ISSUE IN THE NORTH
6-12 Nov 2000

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"When the number of carriages on the First North Western rush hour route from Salford to Bolton was reduced from four to one at the start of December, one local hack suggested to the guard that the overcrowding might appear in an ongoing series in the press. The guard exploded in anger at such provocation and told passengers that if they were going to play it that way he would call the police and have everyone thrown off the train. He duly alerted the British Transport Police, but by the time they arrived some 20 minutes later many of the passengers had dispersed in search of alternative routes..."

SIGNAL FAILURES
PRIVATE EYE # 1018
29 dec 2000

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GATWICK EXPRESS
gatwickexpress.co.uk

Owned by the bus company National Express, which also owns LTS a.k.a. C2C, Silverlink, West Anglia Great Northern, Central Trains, Scotrail, Wales & West, Cardiff Railway, and Midland Mainline.

Should Gatwick Express be nationalised?
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GREAT NORTH EASTERN RAILWAY
www.gner.co.uk

PASSENGER COMPLAINTS RECEIVED
IN THE 12 MONTHS ENDING MARCH 1999: 

Third-most complained-about train operating company (after Virgin Cross Country and Virgin West Coast):

GREAT NORTH EASTERN RAILWAY (80,348 written complaints
received -- i.e. 579 complaints per 100,000 journeys)  


THE INDEPENDENT
26 Aug 1999


 "Mile for mile, passengers pay more for 'walk-on' tickets in the UK than anywhere else in Europe... the USA [or] Japan... British rail fares not only eclipse those in other countries but mile-for-mile are twice as expensive as flying to New York... 

"A rush hour fare bought immediately before traveling on Thursday evening from London to Leeds on GNER would have cost £54.54 single, £109 return, or 30p a mile.

"A ticket with British Airways to New York, also bought on the spur of the moment, would have cost £457 single or £825 return, including £41 airport taxes. At 3,464 miles the higher single fare works out at 13p a mile."

BRITISH HIT BY WORLD'S HIGHEST TRAIN FARE
JOANNA WATER
THE OBSERVER 8 Aug 1999


**************


"GNER possibly operates the most risky high-speed train service in Europe. In June EYE 1003 reported that GNER and Great Western Trains had saved money by abolishing British Rail's safety rule that any train running faster than 110 mph without automatic train protection (ATP) must have two drivers in the cab... 

"Two Eurostar trains GNER has hired since spring are equipt with ATP, which has to be switched off as Railtrack hasn't installed ATP on the east coast line. There can be few other lines in Europe where trains without ATP exceed 110 mph for sustained periods with only one driver in the cab." 

WREATHS ON THE LINE
PRIVATE EYE 1014
3 Nov 2000


**************

"The punctuality of GNER, the company at the centre of the Hatfield rail crash, is the worst on the network... Only 75.8% of its trains are running on time, although this figure has an inbuilt cushion letting trains arrive 10 minutes late."

KEITH HARPER THE GUARDIAN 9 Nov 2000 

GNER, whose high-speed King's Cross to Leeds train was derailed at Hatfield, is anxious the accident should not undermine its bid to keep its franchise... James Sherwood, the "president" of the company that owns GNER, has tried some late spin-doctoring. He said GNER was likely to win the new franchise because its performance had been "excellent" within the constraints of Railtrack's performance. So what excellence did he mean exactly? Perhaps he was thinking of the GNER expres which derailed in June 1998 because of a broken wheel and the disruption caused when most of GNER's fleet was grounded as a result. Or about the tilting trains GNER promised to have in service by 1999 but hasn't ordered yet. Or the 45 redundant sleeping carriages it promised to convert for daytime use... 

SIGNAL FAILURES-GNER SPECIAL PRIVATE EYE #1017 15 Dec 2000

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GNER A crucial decision is awaited on who gets the franchise to run the east coast main line between Edinburgh and London. Here the SRA has exposed itself to a flawed approach and deep internal divisions. The team that esamined the bid recommended a Virgin/Stagecoach scheme to SIR ALASTAIR [MORTON] with its new 120-mile track linking the north and south, capable of carrying trains at speeds of 200 mph. The option would cost £1.5 billion less than the bid by the incumbent, GNER, and was regarded as better value. SIR ALASTAIR ignored the advice and backed GNER. Virgin is furious because SIR ALASTAIR has made matters worse by seizing on the idea of a high-speed line and promising to investigate its potential... SIR RICHARD BRANSON is understood to have instructed counsel...


KEITH HARPER TRANSPORT EDITOR THE GUARDIAN 1 February 2001 

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HEATHROW EXPRESS
heathrowexpress.co.uk

"A lesser-known branch line of private rail - airports operator BAA - is doing its bit to counter inflation by increasing the single fare from Paddington to London airport on the Heathrow Express by 'only' £2 to £12 (a mere 10 times the inflation rate), contrary to press speculation that it was going to be even higher, perhaps £15.

"BAA claims that of the 4 million passengers who have used the service in its first year of operation 98% are 'delighted.'"

THE GUARDIAN
14 August 1999
**************

At £12 for a second-class single, the fifteen-minute Heathrow Express is the most expensive (per mile travelled) railway journey in the world. If you buy your second-class ticket on the train, it is even more expensive - £14. 

Next time you visit Madrid Airport (Barajas), why not take the newly-opened Metro into the city? The train will look strangely familiar if you've ridden the Heathrow Express - the same bulbous cab, the same luggage racks, the same annoying televisions (though thankfully without sound). There's a reason it all looks so familiar - it's the same train (manufactured in Spain).

The only difference between the Madrid Airport Metro and the Heathrow Express is the price -- FOURTEEN POUNDS on the Heathrow Express versus FOURTEEN PENCE on the Madrid Metro, if you buy a carnet...

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HULL TRAINS

Hull is at the end of the line - literally. Hull is on a spur from the London-Newcastle-Edinburgh main East Coast line. It has one through train a day to London (when it's running); otherwise it is a trundle across the flat 40 miles to Doncaster to wait for the London connection. One of the minor pleasures of coming to Hull on the train from the Big Nowhere (sorry, London) is getting off at Doncaster and waiting for the Hull train - usually some clapped-out little two-car diesel of uncertain vintage. Occasionally someone gets off the London train having traveled in First Class, gets on the Hull train and marches up and down the train looking for the First Class section to Hull. Sorry, chum: no First Class on the Doncaster-Hull train. The look on their faces as they realise they would have to share a space with the rest of us is enough to warm the most luke-warm class warrior's heart.

ROBIN RAMSAY 
Hull Trains Passenger
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ISLAND LINE

Part of Brian Souter's Stagecoach empire (along with South West Trains and a substantial chunk of Virgin)

Received the fewest of all written passenger complaints in the 12 months ending March 1999 -- 

(72 written complaints - 10 per 100,000)

Congratulations, Island line!

Please send information re. this company to island@renationalise.com

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ARRIVA (formerly MERSEYRAIL ELECTRICS)

Owned by the bus company Arriva, which also owns the Northern Spirit train operating company.

Merseyrail regularly come near the bottom of the national punctuality and cancellation stakes.

They also have no website. 

But a helpful passenger, PAUL HALFPENNY, has set up an email address where Merseyrail users can offer constructive comments on the service they receive. The address is: ihatemerseyrail@hotmail.com

*********


(TWO DISASTROUS FRANCHISES, ARRIVA TRAINS NORTHERN AND ARRIVA TRAINS MERSEYSIDE -- FORMERLY MERSEYRAIL ELECTRICS)

On 6 Sept 2001, the huge bus operator ARRIVA announced a 5.5 million pound profit on its two barely-functioning rail franchises.

"Passengers don't need to be master magicians to see how the profit was conjured up. The previous day ARRIVA TRAINS NORTHERN proposed cutting 80 trains a day from its schedules because it is employing too few drivers. That way, the missing services won't register as cancellations, for which ARRIVA can be fined. ARRIVA says it takes up to a year to train new drivers. It took over the franchise more than 18 months ago. "The area's passenger transport authority is so fed up... it wants ARRIVA stripped of the franchise and has withheld some of its 45 million pound annual subsidy to the company. Those fines could total ten million pounds, but that shouldn't worry ARRIVA TRAINS NORTHERN -- promised 36 percent EXTRA SUBSIDY for 2001 by the SRA...

"Passengers on ARRIVA TRAINS MERSEYSIDE have also suffered. In May ARRIVA TRAINS MERSEYSIDE temporarily cut servies from foru per hour to two after failing to maintain its trains properly..."


SIGNAL FAILURES FOCUS ON ARRIVA
PRIVATE EYE # 1037 21 SEPT 2001 MIDLAND MAINLINE

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MIDLAND MAINLINE
midlandmainline.com

Owned by the bus company National Express, which also owns C2C (formerly LTS), Silverlink, West Anglia Great Northern, Central Trains, Scotrail, Wales & West, Cardiff Railway, Stansted Express, and Gatwick Express. 

Please send info or comments. re. Midland Mainline to midland@renationalise.com.

****************


"MIDLAND MAILINE, the train company owned by NATIONAL EXPRESS, the biggest rail operator, has withdrawn a scheme designed to restrict passenger numbers to 600 per train, after only a month.

"The scheme, in which boarding cards are issued to prevent overcrowding, is to be reviewed...

"From next week, MIDLAND MAINLINE is introducing higher fares on certain services, including the London-Nottingham route on which passenger restrictions were introduced. The company said it was increasing the cost of a standard class (i.e. SECOND CLASS) London-Derby journey in the evening peak by 81 percent from £42.50 to £77.00.

"Passengers will no longer be able to travel on discounted fares between 4pm and 7pm."

 

GUARDIAN 28 SEPT 2001

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Should MIDLAND MAINLINE be renationalised?
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NORTHERN SPIRIT

Owned by the bus company Arriva, which also owns Merseyrail.

"A spokesman for First North Western said their station staff felt 'under the cosh' and that passengers were 'on the verge of rioting' after services were cancelled by fellow train operator Northern Spirit...

" 'A request was made to Northern Spirit to put alternative transport on but they refused. At the end of the day, Northern Spirit should have provided the service.'

"A spokesman for Northern Spirit couldn't explain why buses had not been laid on but confirmed the line had been closed because of flooding at Hebden Bridge." 

THE BIG ISSUE IN THE NORTH

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SCOTRAIL
scotrail.co.uk

Owned by the bus company National Express, which also owns C2C (formerly LTS), Silverlink, West Anglia Great Northern, Central Trains, Gatwick Express, Wales & West, Cardiff Railway, and Midland Mainline.

"Performance is now so universally mediocre even [SSRA franchising director Mike] Grant seems unable to find cause for optimism. He released without comment the latest figures, which show nearly all the 25 franchises were even less punctual between May and August 2000 [i.e. before the floods and Hadfield derailment] than in the same period last year...

"The usual suspects - Virgin, Connex, South West Trains, GNER and Great Western - all managed to make bad punctuality records worse. The prospect of investment is not a panacea either. Punctualitiy deteriorated on some franchises which now have new train, Anglia worsening by 6 percent and ScotRail by 2 percent." 

SIGNAL FAILURES
PRIVATE EYE 1012
6 Oct 2000

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SILVERLINK

Owned by the bus company National Express, which also owns C2C (formerly LTS), Gatwick Express, West Anglia Great Northern, Central Trains, Scotrail, Wales & West, Cardiff Railway, and Midland Mainline.

According to SSRA figures, Silverlink and Thameslink are the least punctual of the London commuter companies, having worsened 6% in a year. 

THE GUARDIAN 
9 Nov 2000
The Captial Transport Campaign group said that under the fare capping system every Train Operating Company could increase the cash price of commuter fares in 2001, even when their performance had become dramatically worse. The group is particularly incensed that the SILVERLINK company, which operates out of London's Euston station to north London and the Midlands, has put up prices by 4.3% even though it finished bottom in a recent customer satisfaction poll.
AOL MAIN NEWS PAGE
27 Dec 2000 (also BBC Online)
 
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SOUTH WEST TRAINS
swtrains.co.uk

"The SRA's decision to hand the 20-year SOUTH WEST TRAINS franchise to STAGECOACH is bad news for passengers everywhere: it completes the SRA's U-turn since chairman ALASTAIR MORTON said new franchises would be "all about service to customers and investment, investment, investment."

... Announcing the new franchise, the SRA trumpeted an investment of £1.7 billion (£85 million a year). Much of it will go on trains that should have been scrapped for safety reasons in 1998. Interestingly, the SRA forgot to say how much STAGECOACH would invest; how much subsidy it would pay for a service that was almost profitable under British Rail anyway; or that £1.7 billion is only about one third of the investment proposed by Sea Containers (owners of GNER).

Sea Containers mistook [SIR ALASTAIR] MORTON for a man of his word and his "investment" pledge for an element of strategy... The SRA deal is also worrying for passengers elsewhere because it shows the SRA doesn't care how each bidder has previously performed and follows the Tory dogma that cheap bids are better than expensive ones.

...With an election looming, the government appeared concerned at the big fare rises and even pretended to take action against them. But if it really is concerned at the relentless rising cost of VIRGIN TRAINS (half owned by STAGECOACH) then how come it has just awarded SOUTH WEST TRAINS to STAGECOACH with no new controls over fares?"

SIGNAL FAILURES
PRIVATE EYE 1026
20 APRIL 2001

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"Owned by Brian Souter's bus company Stagecoach, which also owns Island Line and has shares in Virgin Trains. 

"If there is any suing to be done, surely it is the passengers who have reason to pursue SWT for its obvious failure to provide the kind of train service for which it takes a fat subsidy (£54.9 million tis year).

"Latest figures show only 85.2 percent of SWT "all day" trains arriving roughly on time. In the last financial year SWT was fined £3.9 million - by far the largest fine for any train franchise - for appalling delays, overcrowding and cancellations.

"But that only put a small dent in Scroogecoach's overall profits (up 11 percent to £244 million) and directors told shareholders 'SWT had another excellent year.' 

"A year ago SWT passengers might have thought this kind of evidence would ensure Stagecoach's demise as a train operator. But promises to boot out operators who fail to satisfy their customers have been quietly dropped, and last week Stagecoach was shortlisted for the 20-year SWT franchise." 

SIGNAL FAILURES
PRIVATE EYE 1009
25 Aug 2000

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"Performance is now so universally mediocre even [SSRA franchising director Mike] Grant seems unable to find cause for optimism. He released without comment the latest figures, which show nearly all the 25 franchises were even less punctual between May and August 2000 [i.e. before the floods and Hadfield derailment] than in the same period last year... 

"The usual suspects - Virgin, Connex, South West Trains, GNER and Great Western - all managed to make bad punctuality records worse.

SIGNAL FAILURES
PRIVATE EYE 1012
6 Oct 2000

*********************************** 

(New Year fare) rises at other companies include a 4.9% increase on some off-peak fares on South West Trains, a 3.3% increase on Connex peak fares, and 3.3% increases on Central Trains' off-peak fares. 

AOL MAIN NEWS PAGE 
27 Dec 2000 (also BBC Online)

************************************

SOUTH WEST TRAINS GRAHAM ECCLES, the rail director of Stagecoach, one of Britain's biggest transport operators, last night said it was acceptable for commuters to stand for up to 30 minutes in the rush hour on a crowded train... SIR ALASTAIR MORTON, chairman of the SRA, said trains should be comfortable and that "standing for 20-30 minutes in the rush hour is not unacceptable"... Recalling the early days of SOUTH WEST TRAINS, when it sacked too many drivers and its service almost collapsed, [Stagecoach chairman BRIAN] SOUTER admitted: "We have had our problems but we have learned our lessons. We have got to love it, warts and all."

KEITH HARPER
TRANSPORT EDITOR THE GUARDIAN
9 February 2001

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Should SOUTH WEST TRAINS be renationalised?
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STANSTED EXPRESS
wagn.co.uk

"Once upon a time a group of third-rate bus managers and a rail-privatisation adviser to the Tories (see EYE 907) cobbled together a company called Prism Rail to bid for rail franchises...

"The fairy godmothers at the Office of passenger rail franchising (Opraf) duly handed over LTS Rail (aka the Fenchurch Street to Southend misery line) and West Anglia Great Northern, covering Cambridge, Peterborough and the lucrative Stansted Express.

"But greedy Prism soon wanted more. In its desperation ot outbid rivals, it asked to run Wales & West and Cardiff Railway, and said it could do so with ridiculously low subsidies. Again the wish was granted... (EYE 928) 

"... the Opraf fairy godmothers, by now at the Strategic Rail Authority, granted Prism its third wish last month, bringing forward by three years the end of the loss-making franchises while leaving Prism with LTS Rail until 2011 and the lucrative Stansted Express till 2004. Prism's share price rocketed and within weeks National Express offered £166 million for the asset-less company - a price much inflated by the deal. 

"So National Express gets its hands on Stansted Express (to add to Gatwick Express and its stake in Heathrow Express), plus that fat LTS Rail subsidy; the Opraf fairies save face - and Prism's bungling directors live happily ever after on the contents of their bulging wallets."

SIGNAL FAILURES
PRIVATE EYE 1007
28 July 2000

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THAMESLINK

Owned by the Anglo-French company GoVia, (a.k.a. Go-Ahead) which also owns Thames Trains and the south central network (the "New Southern Railway"} formerly owned by CONNEX.

According to SSRA figures, Thameslink and Silverlink are the least punctual of the London commuter companies, having worsened 6% in a year.

THE GUARDIAN
9 Nov 2000


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"Punctuality is poor on Thames Trains and even worse on Go-Ahead's Thameslink franchise, whose passengers have suffered appalling overcrowding. Last month a French bidder offered £327 million for the company, valuing the shares held by directors Martin Ballinger and Christopher Moyes at £23 million and £19 million respectively. Go-Ahead's directors dismissed the offer as 'wholly inadequate.'" 

SIGNAL FAILURES
PRIVATE EYE 1008
11 August 2000

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THAMES TRAINS
thamestrains.co.uk

ERRORS ALL THE WAY DOWN THE LINE ---
THE CULLEN REPORT ON THE PADDINGTON RAIL DISASTER

"The report found there was no organized evacuation after the crash... On the turbo train, passengers were unable to open internal doors... THAMESTRAINS had removed their emergency hammers -- a move that 'compromised the safety of passengers.'

LORD CULLEN found that it was 'highly probable' that the crash would not have happened if the turbo train had been fitted with automatic train protection, yet concluded that it was 'reasonable' for THAMES TRAINS to have installed the less expensive train protection warning system. The report criticised the company, however, for a 'safety culture in regard to training that was slack and less than adequate'."

SARAH HALL
THE GUARDIAN
20 June 2001

**************

Owned by the Anglo-French company GoVia (a.k.a. Go-Ahead), which also owns Thameslink and the south central network (the "New Southern Railway"} formerly owned by CONNEX. 

"£410,000 - total cost per year of introducing and maintaining ATP train braking system (considered by Thames Trains after the Southall train crash in 1997, but rejected before the Paddington train crash in 1999).

"£760,000 - total salary increases received this year by directors of the Go-Ahead group, which owns Thames Trains (whose trains were involved in both crashes)." 

HARD CHOICES
PRIVATE EYE 1012
6 Oct 2000


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"GoVia controls Thames Trains, the company at the heart of the Paddington rail crash: one of its employees, driver Hodder, went through a red light. Investigations after the event brought before Lord Cullen's inquiry into the disaster, revealed that Thames has a poor record in driver training and in scrutinising new employees." 

KEITH HARPER
THE GUARDIAN
25 Oct 2000
**************

"Punctuality is poor on Thames Trains and even worse on Go-Ahead's Thameslink franchise, whose passengers have suffered appalling overcrowding. Last month a French bidder offered £327 million for the company, valuing the shares held by directors Martin Ballinger and Christopher Moyes at £23 million and £19 million respectively. Go-Ahead's directors dismissed the offer as 'wholly inadequate.'" 

SIGNAL FAILURES
PRIVATE EYE 1008
11 August 2000


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"The French presence is not the only other controversial aspect of the deal. Sir Patrick Brown, a civil service bureaucrat with a hand in the rail privatization process, is on the board of Go-Ahead." 

TERRY MACALISTER
THE GUARDIAN
August 2000

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VALLEY LINES

No website, but listed by the Association of Train Operating Companies as "operating normally" during the flood / rail replacement chaos...

Where the heck is this happy Valley? 

If you know, please tell us at valley@renationalise.com

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VIRGIN
virgin.com/trains

 

Virgin Trains, part-owned by the bus company Stagecoach, own the West Coast and the Cross Country networks.

PASSENGER COMPLAINTS RECEIVED
IN THE 12 MONTHS ENDING MARCH 1999:

Most complained-about train operating company:
VIRGIN CROSS COUNTRY (123,251 written complaints received)

Second-most complained-about train operating company:
VIRGIN WEST COAST (116,157 written complaints received)  


THE INDEPENDENT 26 Aug 1999

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"Mile for mile, passengers pay more for 'walk-on' tickets in the UK than anywhere else in Europe... the USA [or] Japan... British rail fares not only eclipse those in other countries but mile-for-mile are twice as expensive as flying to New York... 

"A ticket with British Airways to New York, bought on the spur of the moment, would have cost £457 single or £825 return, including £41 airport taxes. At 3,464 miles the higher single fare works out at 13p a mile...

"A rush hour fare bought immediately before travel on a weekday evening from London to Manchester on Virgin costs £72.50 single or £129 return. For the 250-mile journey the single fare works out at 29p a mile."  


JOANNA WATERS THE OBSERVER 8 Aug 1999


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"The company runs the country's least punctual franchises but celebrated the new year with fares increases similar to those of September 1999... and May 1999, er, and January 1999.

"'Passengers are paying through the nose for a service which does not meet their legitimate expectations' complained Philip Davies, of the official Midlands rail users' committee, to no avail...

"The service broke even or made a small profit under British Rail, but taxpayers will hand Virgin more than £59 million to run it this year.

"To take just one example of Virgin fares, a return from Stafford to Euston now costs £99.50 - not first class but standard. Virgin has run the route for less than three years, but in that time the Stafford fare has jumped more than 42 percent."  


SIGNAL FAILURES PRIVATE EYE 994 Jan 2000


****************

"Performance is now so universally mediocre even [SSRA franchising director Mike] Grant seems unable to find cause for optimism. He released without comment the latest figures, which show nearly all the 25 franchises were even less punctual between May and August 2000 [i.e. before the floods and Hadfield derailment] than in the same period last year...

"The usual suspects - Virgin, Connex, South West Trains, GNER and Great Western - all managed to make bad punctuality records worse.  


SIGNAL FAILURES PRIVATE EYE 1012 6 Oct 2000

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VIRGIN TRAINS A crucial decision is awaited on who gets the franchise to run the east coast main line between Edinburgh and London. Here the SRA has exposed itself to a flawed approach and deep internal divisions. The team that esamined the bid recommended a VIRGIN/Stagecoach scheme to SIR ALASTAIR [MORTON] with its new 120-mile track linking the north and south, capable of carrying trains at speeds of 200 mph. The option would cost £1.5 billion less than the bid by the incumbent, GNER, and was regarded as better value. SIR ALASTAIR ignored the advice and backed GNER. VIRGIN is furious because SIR ALASTAIR has made matters worse by seizing on the idea of a high-speed line and promising to investigate its potential... SIR RICHARD BRANSON is understood to have instructed counsel...

KEITH HARPER TRANSPORT EDITOR THE GUARDIAN 1 February 2001

******************

There was pandemonium when the last EYE hit the streets announcing that VIRGIN was soon to raise train fares by 9 percent. Such increases are routine for VIRGIN TRAINS as it struggles to keep its suicidal franchise deals of 1996 afloat. But when the media got excited about the next fares rise, VIRGIN had a fresh excuse -- Hatfield.

RAILTRACK had compensated VIRGIN for half its losses, so the rest had to come from passengers' pockets. Funny, that, after the rail industry's solemn promise last autumn that the costs of the post-Hatfield crisis would NOT fall on passengers. VIRGIN and RAILTRACK struck a deal several years ago to share revenue increases on the west-coast line. So, having ostensibly forced the fares increase, RAILTRACK stands to gain more income from it! What a fantastic incentive for RAILTRACK not to get its act together!

With an election looming, the government appeared concerned at the big fare rises and even pretended to take action against them. But if it really is concerned at the relentless rising cost of VIRGIN TRAINS (half owned by STAGECOACH) then how come it has just awarded SOUTH WEST TRAINS to STAGECOACH with no new controls over fares? And why are ministers trying to get VIRGIN on to the east-coast franchise when VIRGIN's undercutting of GNER's bid would be funded by massive fares increases?

SIGNAL FAILURES PRIVATE EYE 1026 20 APRIL 2001

******************

"Only 45 percent of VIRGIN WEST COAST TRAINS ran on time [according to SRA statistics presented on 29 June 2001.] 'With services now largely back to normal, it is good to see passengers are returning in increased numbers' said SRA chief executive MIKE GRANT...

"Although the period of disruption between the Hatfield Crash and Easter is regarded as the nadir for the railways, nine of the 25 franchises were even LESS punctual in May than in March. If such indifferent service is now officially classed as 'normal', passengers need not hold their breath for significant improvements."

SIGNAL FAILURES PRIVATE EYE # 1032 13 July 2001

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WALES & WEST

Owned by the bus company National Express, which also owns C2C (formerly LTS), Silverlink, West Anglia Great Northern, Central Trains, Scotrail, Cardiff Railway, Midland Mainline, Stansted Express, and Gatwick Express.

"Once upon a time a group of third-rate bus managers and a rail-privatisation adviser to the Tories (see EYE 907) cobbled together a company called Prism Rail to bid for rail franchises...

"The fairy godmothers at the Office of passenger rail franchising (Opraf) duly handed over LTS Rail (aka the Fenchurch Street to Southend misery line) and West Anglia Great Northern, covering Cambridge, Peterborough and the lucrative Stansted Express.

"But greedy Prism soon wanted more. In its desperation ot outbid rivals, it asked to run Wales & West and Cardiff Railway, and said it could do so with ridiculously low subsidies. Again the wish was granted... (EYE 928)

"... the Opraf fairy godmothers, by now at the Strategic Rail Authority, granted Prism its third wish last month, bringing forward by three years the end